If the Support and Recovery Assistant cannot resolve your issue, click Next to receive additional information. If prompted to Perform an action, select Perform to continue the automatic troubleshooting process. If an issue has been detected, click Yes to attempt to resolve it automatically with the Support and Recovery Assistant. The initial checks, select one of the following options to continue: The Support and Recovery Assistant begins to troubleshoot the selected issue automatically. Sign-in to the affected Microsoft 365 Exchange Online user when prompted. Select Yes when asked Is this the affected machine?

Select the option that best suits the issue you are experiencing and click Next. Select OneDrive when prompted Which app are you have problems with?. Open the Microsoft Support and Recovery Assistant application. Use the following steps to troubleshoot various OneDrive issues with the Microsoft Support and Troubleshoot OneDrive for Business issues with the Microsoft Support and Recovery Assistant Select I agree when prompted with the Service Agreement to complete the installation. In a web browser, navigate to the Microsoft Support and Recovery Assistant download page.Īfter the download completes, open the compressed folder.ĭouble-click the ClickOnce folder to expand the contents, tand run the SaraSetup.exe application. Use the following steps to install the Microsoft Support and Recovery Assistant:

Install the Microsoft Support and Recovery Assistant This article describes how to install the Microsoft Support and Recovery Assistant and troubleshoot OneDrive for Business issues with the Support and Recovery Assistant.

Tools required: Licensed Microsoft 365® user, Windows® device with the OneDrive application, Microsoft Support and Recovery Assistant, active network connectionįor more information about prerequisite terminology, see Cloud Office support terminology.įor additional information about Microsoft 365 licensing, see our product comparison chart.

Support recovery assistant